Answered

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Satisfaction with service-recovery efforts increases as the amount of time taken to provide a resolution increases.


False

True

Sagot :

ayfat23

Answer:

True

Explanation:

Service recovery can be regarded as

a resolution of problems of an organization, firms coming from

a dissatisfied customer, then making all effort to turn them to a loyal customer. Service provider usually utilize this just to counter a service failure. It should be noted that Satisfaction with service-recovery efforts increases as the amount of time taken to provide a resolution increases.

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