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From the following list of terms, select the one that best fits each definition below. Write your selected word on the lines provided.
Word bank:
feedback
empathy
active listening
credibility
consistency
packaging options
image
interpersonal
initiative
electronic
Questions:
1.) One method of recording client requests. ____________________
2.) A skill when using appropriate body language. ____________________
3.) Good customer service builds the reputation, trust ____________________ of a business.
4.) A communication skill needed to understand customers. ____________________
5.) An example of choices that customers have. ____________________
6.) Personal hygiene and grooming contribute to one’s ____________________.
7.) Important in understanding the needs and point of view of a client. _____________________
8.) Means reliability and constancy. ______________________
9.) Employers appreciate workers who use their own ____________________ when making decisions.
10.) When customers provide comments or reactions to customer service. ___________________
