Answered

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Briefly describe the disadvantages of multiple points of contact for a user who has a question or problem.

Sagot :

Incomplete question. The options:

  • The user may not know whom to contact about a problem.
  • The user may misdiagnose the problem and contact the wrong contact person.
  • The contacts may not know the answer.
  • The contacts may disagree about the solution to a problem

Answer:

  • The contacts may disagree about the solution to a problem

Explanation:

Of course, there is a likelihood of disagreement between the contacts as they may have slightly to very broad different opinions about how to solve a particular problem.

For example, imagine a customer has a problem he believes can be solved, he decides to;

  • contact support team A via phone call, he's attended to and offered a solution, still unclear he again
  • contacts another support team (team B) via email, in this case, a different support staff attends to him.

Finally, he likely discovers that the suggestions made by the contacts disagree (not in harmony) about the solution to a problem.

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