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From the following list of terms, select the one that best fits each definition below. Write your selected word on the lines provided.

Word bank:

feedback
empathy
active listening
credibility
consistency
packaging options
image
interpersonal
initiative
electronic

Questions:
1. One method of recording client requests. ____________________
2. A skill when using appropriate body language. ____________________
3. Good customer service builds the reputation, trust ____________________ of a business.
4. A communication skill needed to understand customers. ____________________
5. An example of choices that customers have. ____________________
6. Personal hygiene and grooming contribute to one’s ____________________.
7. Important in understanding the needs and point of view of a client. _____________________
8. Means reliability and constancy. ______________________
9. Employers appreciate workers who use their own ____________________ when making decisions.
10. When customers provide comments or reactions to customer service. ___________________

Sagot :

Chellsmefford

______________

1.One method of recording client requests. electronic. 2. A skill when using appropriate body language. _active listening 3. Good customer service builds the reputation, trust credibility of a business.__________. 4. A communication skill needed to understand customers. interpersonal 5. An example of choices that customers have. _packaging options. 6. Personal hygiene and grooming contribute to one’s_image. 7. Important in understanding the needs and point of view of a client. empathy. 8. Means reliability and constancy. consistency. 9. Employers appreciate workers who use their own ___initiative when making decisions. 10. When customers provide comments or reactions to customer service. feedback

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