The correct answer to this open question is the following.
Unfortunately, you did not include further references or context to answer the question.
It is a general question, so we are going to answer it in general terms.
What I can do in fulfilling the expectations of the travelers is surpass their expectations. That is a key principle in managing operations in the hospitality industry. When traveler's expectations are surpassed it is probably that they become your frequent clients. And that is what every single hospitality company desires.
When people pay for a trip or tour, maybe a flight, they know what they are supposed to receive, according to the price they pay. But when they receive more for what they paid, that is when people love it and enjoyed it. That is surpassing expectations.
