Answered

Discover answers to your questions with Westonci.ca, the leading Q&A platform that connects you with knowledgeable experts. Join our Q&A platform to connect with experts dedicated to providing accurate answers to your questions in various fields. Experience the ease of finding precise answers to your questions from a knowledgeable community of experts.

Universal Containers is rolling out a new customer service process. Customer service managers will need to edit cases for their subordinates, but not cases for other groups. Managers and users should be able to view all cases. What is the recommended solution to configure this

Sagot :

Lanuel

Answer:

I. Create standard role hierarchies.

II. Set organization-wide sharing defaults to public read/only.

Explanation:

Workflow management systems can be defined as a strategic software application or program designed to avail companies the infrastructure to setup, define, create and manage the performance or execution of series of sequential tasks, as well as respond to workflow participants. Some examples of workflow management systems used around the world; YAWL, Windows Workflow Foundation, Apache ODE, Collective Knowledge, Workflow Gen, PRPC, Salesforce.com, jBPM, Bonita BPM etc.

In this scenario, Universal Containers is rolling out a new customer service process. Customer service managers will need to edit cases for their subordinates, but not cases for other groups. Managers and users should be able to view all cases. Therefore, the recommended solution to configure this are;

I. Create standard role hierarchies: this is to represent the various end users such as managers and their subordinates.

II. Set organization-wide sharing defaults to public read/only: this settings or feature would make it impossible for any user outside of the group (owner) to edit the cases. They will only be able to view but not modify.

Thanks for using our service. We aim to provide the most accurate answers for all your queries. Visit us again for more insights. Thank you for choosing our platform. We're dedicated to providing the best answers for all your questions. Visit us again. We're dedicated to helping you find the answers you need at Westonci.ca. Don't hesitate to return for more.