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Sagot :
Answer:
You should avoid saying “I'm sorry” because if the patron files a lawsuit that apology could be construed as an admission of guilt. You can say things such as “I hear your complaint,” and “I understand that you are upset about what happened,” which convey the fact that you are not taking the patron's comments lightly.
Answer:
be prepared to believe the customer and take immediate action to correct the problem
Explanation:
havent been on brainly for a while but hope this helped
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