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In an interview with McKinsey & Company, Larry Fink, the CEO of BlackRock, an investment company, says that his clients constantly ask, "What do I do with my money?" But he points out that clients only come to businesses they trust, based on the messages given by company leaders. One of Fink’s skills is delivering a message that creates a connection with clients, inspiring them to trust BlackRock with their money.

Sagot :

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The question is incomplete, and the full version can be found on Coursehero.  

Answer: relationship management

Explanation:

In this example, the explanation of how BlackRock builds a trustworthy relationship with its customers shows that Larry Fink has excellent relationship management skills.

Relationship management is one of the components of emotional intelligence. It refers to the skill of connecting with and be able to influence others. In this case, Customer Relationship Management (CRM) is proven effective in inspiring clients to trust BlackRock for their investments.

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