3. _________ is a type of form used to obtain important feedback from customers by

asking them to answer checklist.

A. Survey form

B. Bio-data form

C. Interview form

D. Health check form

4. This social benefit from patronizing products and services project how customers

wants to be ________ by others.

A. admired

B. accepted

C. perceived

D. acknowledged

5. Marketing companies exert effort to consider positive feelings provided to customers

in order to create __________ connection with them.

A. Social

B. Emotional

C. Functional

D. Economical​