The correct answer is D) outsourcing.
A company using an offsite call center to handle its high volume of calls is reflective of which of the following actions as it pertains to human resource operations?
Answer: outsourcing.
One of the mos recurrent practices in today's corporate world is the tendency of hiring third-party companies that temporarily offer different services.
This is what is known as outsourcing. Companies hire other companies to provide services for some time. This way, some companies save fixed costs and extra benefits for employees.
That is why in this case, this organization that does not want to hire permanent or full-time employees, is hiring another company to handle the large volumes of calls.
