Westonci.ca offers fast, accurate answers to your questions. Join our community and get the insights you need now. Explore thousands of questions and answers from a knowledgeable community of experts ready to help you find solutions. Get precise and detailed answers to your questions from a knowledgeable community of experts on our Q&A platform.
Sagot :
Answer:
The BHFC
The BHFC should add the second window as it will half customer's waiting time and increase revenue for the branch.
Explanation:
a) Data and Calculations:
Customers arrival rate at the window = 12/hour
equivalent to 12/60 minutes or 1/5 minutes
Time the teller takes to serve a customer = 4 minutes
Total time to serve 12 customers in an hour = 48 minutes
Cost of adding a second window to the branch = $20,000
Savings in reducing customer waiting time = $2,000
Average customer waiting time = 4 minutes
Total time to serve 12 customers in an hour using the second window = 24 minutes (48/2)
Therefore, customers waiting time will half to 2 minutes (4/2)
Increase in revenue by the reduction in customer waiting time = $2,000 * 24 = $48,000
Net saving = $28,000 ($48,000 - $20,000)
Thanks for stopping by. We strive to provide the best answers for all your questions. See you again soon. We hope you found what you were looking for. Feel free to revisit us for more answers and updated information. Find reliable answers at Westonci.ca. Visit us again for the latest updates and expert advice.