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g A small RF electronics company runs a web-based sales business model. To support customers trying to order products, the company has a small sales department (one person) that operates three telephone lines. They have a single person taking calls and the other two lines are used to put people on hold. If the sales rep is helping a customer and the other two lines have callers on hold, additional callers cannot get through. It is observed that most people who are unable to get through end up not ordering anything from the website. The average completed sale results in $70 profit for the company. Over the last 6 months, the business averages 6 calls per hour. The sales representative only requires an average of 3 minutes to service the call and complete the sale. Assume nobody on hold hangs up. a) What is the expected number of lost calls per hour

Sagot :

anthougo

Answer:

RF Electronics Company

The expected number of lost calls per hour are:

= zero.

Explanation:

a) Data and Calculations:

Number of sales department telephone lines = 3

Number of persons taking sales calls = 1

Average completed sales profit = $70

Average calls per hour over the last 6 months = 6

Time required by the sales rep to service a call and complete the sale = 3 minutes

Number of calls that the sales rep can service in 1 hour = 20 (60/3)

Expected number of lost calls = Average calls per hour minus number of calls that the sales rep can service per hour

= 6 - 20 = -14

This means that the sales rep has opportunity to answer 14 more calls within the hour but only 6 calls are received.  Therefore, there are no lost calls.

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