Juan is receiving bills from the hospital even though his insurance company said his procedure would be covered in full. What strategies can help him work successfully with his insurance company and the hospital? (3 points)

a
Be stern and raise your voice during calls, and ask for a printed summary of each conversation
b
Jot down notes before and after making each call, and avoid calling during business hours when people are busy
c
Save all emails and bills, and follow up to make sure people did what they said they would do
d
Trust that others will follow through with what was agreed upon, and wait for others to call you