4. All of the following statements are true EXCEPT one. Which
statement is NOT true?
Select the best option.
Communication occurs between senders and receivers within a context by messages sent
through visual and auditory channels.
Communication includes both the verbal and nonverbal messages sent and received.
The goal of effective communication is mutual understanding.
You can improve your communication by improving your understanding of yourself, others,
and the context of the communication.
When you are listening to another person speak, you can avoid sending any messages by not
speaking and not making eye contact.