You overhear a woman explaining to a security guard at an office building that she needs to get inside briefly to find her husband, who has just started working there. He left his keys with her, and she wants to give them to him so he can get into their house later when she won't be home. He doesn't have a cell phone, so she can't call him. The security guard doesn't believe her story and won't let her in because she doesn't have a building ID. You work in the building, so you can enter at any time. You believe that the woman is only trying to find her husband. She is clearly frustrated and upset, and she seems to be close to tears. You offer to find her husband so that she can give his keys to him. What you have just noticed and acted upon has a name. What is it?