It is not possible for a global company to achieve total quality in its processes without a job description, because:
- the job description provides guidance for the employee to perform the tasks necessary for their employment.
- the job description makes management evaluation possible based on the employee's personal performance on well-established criteria.
Therefore, it is concluded that the job description is an instrument of organization and orientation of the positions of a company, necessary for employees to achieve organizational objectives and goals according to their job function and to be evaluated based on their performance and receive adequate training when needed.
A global company to be successful in the market must be well structured to be competitive. Internal practices and procedures will directly impact the company's external relations.
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