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Please read the following case study carefully and answer the questions that follow.

When Stephanie Mayer first started working as an office assistant with AOC Enterprises Limited, she was eager and enthusiastic. She was determined to prove herself a valuable employee, so she willingly accepted additional duties and responsibilities. She eventually found that she had more work than she could manage and was unable to type some essential documents before they were due. She told her supervisor that she had placed them on her desk the previous evening, but apparently someone had moved them. When reprimanded by her supervisor, she became offended and reminded him how much she usually does for the business. She withdrew her enthusiasm and began complaining that her boss was ungrateful.

List THREE positive and THREE negative qualities that Stephanie displayed. (6points)
State TWO poor decisions Stephanie made. (2 points)
Suggest THREE ways in which Stephanie could have prevented this conflict. (6 points)
Explain how the business can be affected by the deterioration of the relationship between Stephanie and her supervisor. (4 points)

Sagot :

The positive qualities that Stephanie displayed include passion, determination, self-reliance while the negative qualities that she displayed include impatience, apathy, and lack of respect.

The poor decisions that were made by Stephanie include:

  • Complaining about how ungrateful her supervisor was.
  • Shouting back at her supervisor rather than trying to resolve the issue.

The ways that Stephanie could have prevented this conflict include:

  • Explaining what really happened to her supervisor.
  • Not complaining about the ungratefulness of her boss.
  • She could have been patient as well rather than confronting her supervisor.

The deterioration of the relationship between Stephanie and her supervisor can bring about disunity in the workplace and this can lead to lower productivity.

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