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Sagot :
SLA+ metrics help to highlight dependencies and mitigate, therefore the statement is true.
SLA+ metrics refer to the criteria that are negotiated between a service provider and the customer that defines a quantitative target.
It should be noted that one has to monitor that the service that one provides matches what is in the service contract.
The service-level agreement simply means the level of service that one expects from a vendor that's vital in laying out the metrics through which the service is measured. It is vital in the mitigation of issues.
In conclusion, the statement is true.
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