Answered

Welcome to Westonci.ca, where curiosity meets expertise. Ask any question and receive fast, accurate answers from our knowledgeable community. Experience the convenience of finding accurate answers to your questions from knowledgeable experts on our platform. Get quick and reliable solutions to your questions from a community of experienced experts on our platform.

If customer satisfaction does not always lead to customer loyalty, firms may need to focus additional effort on _____ strategies..

Sagot :

ayokenny2001

The firms may need to focus additional effort on retention strategies.

Retention strategies are means employed by firms to retain their customers both new and existing, over some specified period.

Where a company has high customer retention, it means customers would continue to patronize the company's products and not not defect to another product or business.

Customer retention process starts with the first point of contact in an organization and spread through the whole duration of the customer's relationship with the organization.

Learn more at: https://https://brainly.com/question/4310845

Thank you for your visit. We're dedicated to helping you find the information you need, whenever you need it. Thanks for using our platform. We aim to provide accurate and up-to-date answers to all your queries. Come back soon. We're dedicated to helping you find the answers you need at Westonci.ca. Don't hesitate to return for more.