Faith is a patient who always disrupts the clinic. She is constantly complaining about everything from the moment he enters until the moment she leaves. Izzy is at the desk when she arrives to check out and pay her bill. When Izzy tells Faith that she has previous balance, she starts to argue with her and tells her she did not complete the paperwork properly. Izzy is not in charge of completing the paperwork and does not handle the billing. How can Izzy be courteous with Faith?