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5. For each of the characteristics of excellent service below, provide a scenario in which the characteristic is exhibited. The first one is done for you. (1-2 sentences each, 2 points each).
(a) Be Knowledgeable
Answer: Customer: “Excuse me, sir, I was wondering if this suit is dry clean only?”
Clerk: “Yes, that suit is 100% wool, so it is recommended that you have it dry cleaned.”
(b) Be Friendly
Answer:
(c) Be Responsive
Answer:

Sagot :

aayussaud77

Answer:

I only know b

Explanation:

ok sir then i will buy it

Answer:

2. Hey, Melissa you have on a nice purple shirt on today.

Explanation: Melissa said, "Thanks its one of my favorite shirts it puts me in a good mood".

3. My teacher said,  "tests are due tomorrow and I'm not accepting any late work.

Ok, I responded I will have my work completed and on time for class tomorrow.

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