Match the terms with the appropriate definition.

1. arbitration
desired outcome or achievement
2. bilingual
ability to use two languages fluently
3. compromise
the act of training an employee to also perform tasks performed by another employee
4. constructive criticism
activities outside the scope of your education or employment that enhance personal development and pleasure
5. cross-training
when a third party is consulted to make a final decision in resolving a conflict
6. extracurricular activities
explaining an error to another person in a positive way and offering ideas to avoid similar mistakes in the future
7. goal
to give up something to resolve a conflict