Answered

Explore Westonci.ca, the leading Q&A site where experts provide accurate and helpful answers to all your questions. Explore a wealth of knowledge from professionals across various disciplines on our comprehensive Q&A platform. Explore comprehensive solutions to your questions from knowledgeable professionals across various fields on our platform.

Susan is a flight attendant for a large airline. She exclusively works a long flight from Chicago to Vienna, and is expected to constantly maintain a positive attitude no matter what situation arises. Over the years, Susan has noticed that when dealing with Americans, their emotions tend to run higher in stressful situations, as opposed to Austrian passengers who tend to be more reserved in stressful or unhappy situations, and she often feels frustrated. The difference Susan experiences between her American clients and her Austrian clients is mainly due to

Sagot :

jayilych4real

The difference Susan experiences between her American clients and her Austrian clients is mainly due to

  • Display Norms

What are Display Norms?

This refers to the display of emotions which people from a certain culture has in response to particular situations.

With this in mind, we can see that as a result of display norms, Susan, the flight attendant feels frustrated with American passengers who tend to show more emotions during high stress situations when compared to Austrian passengers.

Read more about display norms here:

https://brainly.com/question/3521350

Thank you for visiting our platform. We hope you found the answers you were looking for. Come back anytime you need more information. We appreciate your visit. Our platform is always here to offer accurate and reliable answers. Return anytime. Thank you for visiting Westonci.ca, your go-to source for reliable answers. Come back soon for more expert insights.