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Imagine that you are a restaurant owner looking to improve your customer satisfaction rates. You haven’t received any negative feedback, but you simply want to offer your customers the very best service possible. Use your own personal experiences as a diner to identify what makes for a highly satisfying dining experience and explain how you would implement these things into your own establishment.

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Answer: Your restaurant can get feedback via surveys included on digital receipts or via a third party such as TripAdvisor. 1st Financial Training Services found that 96% of unhappy customers don’t complain and 91% simply leave and never come back.

Explanation: Your restaurant can get feedback via surveys included on digital receipts or via a third party such as TripAdvisor. 1st Financial Training Services found that 96% of unhappy customers don’t complain and 91% simply leave and never come back.

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