Dear Makers of DreamWear Footie Pajamas,

I bought your product with great excitement, but I was very disappointed with it and would like to request a refund. My PaddleRight Inflatable Kayak arrived promptly and was easy to inflate. But contrary to your advertisements, it was not at all easy to paddle. Rather than increasing stability and reducing back strain, the PaddleRight was difficult to steer. It was almost impossible to move in a consistent direction and was unstable in the wind. I am returning the kayak and would greatly appreciate a full refund.

Sincerely,
Patty Cakes

A.Which statement best describes the main problem with this document?
It is inaccurate because the letter writer does not explain what steps she would like the company to take.
B. It is inconsistent because the letter is addressed to the makers of a different product than the one the letter is about.
C. It is inaccurate because the problems with the kayak are probably due to the user rather than the kayak itself.
D. It is inconsistent because the letter writer first says that she is excited and then says that she is disappointed.