Answered

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In the Customer Service Department, 9 out of every 10 incoming calls are usually answered after the first ring, if they have 95% of their staff working the phones. On one particular day, the Customer Service Department had 100% of their staff working the phones. Did they answer at least 9 out every 10 incoming calls after the first ring?

Sagot :

Parrain

When 95% of the staff is working, 9 out of 10 calls are answered after the first ring, when 100% of the staff is working, this should still be the case so the answer is probably yes.

What happens when 100% of the staff is working?

When fewer staff are working, the response rate of the company should be less so more staff should equal a higher response rate.

This means that if 100% of the staff is working as opposed to 95%, 9 out of 10 calls will most probably be picked up after the first ring.

Find out more on probability at https://brainly.com/question/6420722.

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