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Sagot :
Cycle time is 0.5 minutes per call and utilization of the call center is 1.
Calculation
Flow rate = Min(demand, capacity)
= Min(150, 120)
= 120 calls per hour.
Cycle time = 1/Flow rate
= 1/120 hour per call
= 1/120 × 60 (minutes/hour)
= 0.5 minute per call.
Utilization = Flow rate/Capacity
= 120/120
= 1
Learn more about cycle time and utilization here:
https://brainly.com/question/21200696
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