Answered

Looking for answers? Westonci.ca is your go-to Q&A platform, offering quick, trustworthy responses from a community of experts. Discover solutions to your questions from experienced professionals across multiple fields on our comprehensive Q&A platform. Get detailed and accurate answers to your questions from a dedicated community of experts on our Q&A platform.

A help desk can answer 120 calls per hour. The demand rate is 150 calls per hour. What are the cycle time (in minutes per call) and utilization of the call center?

Sagot :

Tutorconsortium330

Cycle time is 0.5 minutes per call and utilization of the call center is 1.

Calculation

Flow rate = Min(demand, capacity)

                = Min(150, 120)

                = 120 calls per hour.

Cycle time = 1/Flow rate

                  = 1/120 hour per call

                  = 1/120 × 60 (minutes/hour)

                  = 0.5 minute per call.

Utilization = Flow rate/Capacity

                 = 120/120

                 = 1

Learn more about cycle time and utilization here:

https://brainly.com/question/21200696


#SPJ4

Thank you for choosing our service. We're dedicated to providing the best answers for all your questions. Visit us again. We appreciate your visit. Our platform is always here to offer accurate and reliable answers. Return anytime. We're here to help at Westonci.ca. Keep visiting for the best answers to your questions.