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In order for the Coffee Collective to maintain service quality Blank, it will need to make sure that its coffee tastes great, the coffee shop is clean, and the staff is able to answer customers' questions.
What means service quality?
- A company's service quality can be determined by comparing how well it meets customer expectations. Customers buy services to address particular needs.
What are the 5 service qualities?
- A service's tangibility, dependability, responsiveness, assurance, and empathy are its five key components.
What is good service quality?
- Following best practices, such as respecting customers' time, being friendly, and offering informed and helpful information, is one aspect of providing great customer service, but another is going above and beyond expectations.
What are the objectives of service quality?
- To consistently deliver high-quality goods and services that meet the requirements and expectations of customers.
- To increase organizational and team effectiveness in order to better the company's capacity to consistently meet the needs of our customers.
- Customers determine quality.
Learn more about service quality here:
https://brainly.com/question/15073063
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