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When evaluating service quality, _____ refers to the knowledge and courtesy of employees and their ability to convey trust. a. assurance b. heterogeneity c. responsiveness d. tangibility

Sagot :

Tundexi

An assurance means the knowledge and courtesy of employees and their ability to convey trust.

What is an assurance?

This refers to the set of systematic activities that are intended to ensure that the objectives of a project are fit for purpose.

Hence, in evaluation of service quality, its means the knowledge and courtesy of employees and their ability to convey trust.

Therefore, the Option A is correct.

Read more about assurance

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