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Sagot :
The last thing you should always do before considering an incident closed is to confirm with the customer if the problem has been fixed.
Incident management is the step taken by an organization identify, analyze and find solution to the problem while taking steps to avoid the problems in the future.
The five stages of incident management consist of the following steps-
1. Preparation
2. Detecting and reporting
3. Triage and Analysis
4. Containment and Neutralization
5. Post incident activity
To learn more about Incident Management here
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