A culture where people can report mistakes or near-misses without worrying about criticism or punishment.
Encouraging cross-disciplinary and disciplinary collaboration to find answers to patient safety issues.
Allocation of resources by the organization to address safety issues.
What should be the culture and environment of safety?
When it comes to safety and clinical excellence with an emphasis on people, an organization's behaviors, attitudes, and values at all levels are reflected in its culture of safety. Three things make up a culture of safety are as follows:
- A culture that prioritizes a nonpunitive response to errors and near misses and encourages people to voice their questions, concerns, and safety-related occurrences. Human mistake, at-risk behavior, and irresponsible activity are distinguished clearly.
- People are encouraged to speak up for patient safety by reporting mistakes and near misses in a culture that accepts that mistakes will happen.
- People regularly gather information, learn from mistakes and accomplishments, share data and information in an open manner, and use the most current research to enhance work procedures and patient outcomes.
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