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Two changes, related to formal communication, that would provide benefit for Walmart can be downward communication and diagonal communication.
Formal communication follows a proper channel of communication in official or other such formal environments. This type of chain follows a set of rules set by the organization.
Downward communication refers to communication happening from the management level to the subordinate level. People in top organizational posts talk to people at lower levels. At Walmart, this can be done to result in a better clarification of the employee expectations as well as the kind of work employees are supposed to give.
Diagonal communication is when employees of one department engage with employees of another department and communicate with each other irrespective of the chain of command. This way they can learn and understand the processes in different departments and may be implement a few to benefit from it.
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