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Sagot :
Data collection method which enables the practitioner to learn more about communication patterns, leadership issues, or ineffective conflict resolution strategies in the team is observation.
Observation is way of gathering data by watching the different behavior, events, or by noting the physical characteristics in their natural setting.
Observations can be overt , the technique in which everyone knows they are being observed or it can be covert in which no one knows they are being observed and the observer is concealed.
The benefit of covert observation is that people are more felt to be behaving naturally if they do not know they are being observed. However, observer will typically need to conduct overt observations because of ethical problems related to concealing his observations.
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