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Sagot :
The CEO has not carried out his or her responsibility for educating the board as evident by the lack of information held by the board members during the discussion and their need and search for more information with respect to the quality performance measures of the Regional Medical Centre and their inquiry for the cost-benefit analysis.
The board members during the meeting are unaware of most of the indicators of the quality performance measures and the patient satisfaction measures and seem to be inquiring from each other about the values. They are also not aware of the trend or changes in these values in Q2 as compared to Q1.
The CEO has the responsibility of overall seeing the functioning of the healthcare organization and reporting, making key administrative decisions, leading organizational changes, and educating the board of directors about the parameters and reports with regard to the functioning of the healthcare organization.
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