Scales that measure how happy the client is with the services they have received are known as?

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04-08-2022
Business

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Scales that measure how happy the client is with the services they have received are known as?

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aamirmajeed5100 aamirmajeed5100 · Answer 1 · 2022-08-09T17:43:35-04:00

These parameters are known as the satisfaction scale CSS (Client Satisfaction Scale). It's used to measure the satisfaction level of customers or clients on your services these scales are provided in different ways to different clients on their dichotomy of work, behavior, and education in the form of the questionnaire.

satisfaction of clients is measured in different phases and in different ways. as a questionnaire pattern.
Usually, it's measured in percentage form 1-3, 1-5, or 1-7. The more the value more will be the client satisfied.
During the questionnaire form, we divide the levels of work into 5 portions

strongly dissatisfied
dissatisfied
neutral
satisfied
strongly satisfied

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