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A bad hotel guest experience has the ability to negatively impact a resort in a number of ways. A hotel visitor with a complaint can create a lasting impression, whether it's through raising an alarm while on the resort or by hurting your ranking with a negative internet review.
Successful hoteliers and industry experts place a high importance on efficiently managing guest complaints because they are aware of the negative effects that an unresolved guest issue can have on a hotel's performance. While a good deal of customer complaints are the result of poor hotel service or a problem with the location, other complaints come from situations that are completely beyond the hotel's control. A guest could gripe if they have problems with a third-party website, don't obtain a package they expected, or are stuck somewhere because of bad weather. Even though you would have no influence over those problems, the unpleasant incidents can cause a visitor to have an unpleasant stay and file a complaint as a result.
To learn more about Customer complaint from the given link.https://brainly.com/question/24140747
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