1. when someone receives feedback, it's important to examine what to determine if it deserves your attention?
A. timing
B. degree of negativity
C. channel
D. source
2. As Luisa listens to her anatomy instructor talk about the bones of the arm--ulna, radius, humerus--she thinks to herself "Ultra Red Hair". this type of mnemonic device helps with what part of listening?
A. remembering
B. hearing
C. filtering
D. responding
3. what's one way to show respect when others are speaking?
A. wait to speak until others are finished with their thoughts
B.interrupt the speakers while they're speaking
C. look at your phone while they're speaking
D. talk over the speaker to make sure your idea is heard
4. During the weekly staff meeting, one employee constantly clicks their ballpoint pen in and out. what step of the listening process does a person need to perceive this sound?
A. comprehending
B.remembering
C.hearing
D. responding
5. Karmen's mother has to go to the emergency room, and karmen needs to contact her manager right away to tell him that she'll miss her shift tonight. what would be the best mode and channel for this interaction?
A. text message
B. slideshow
C. face-to-face meeting
D. written document
6. A person in what role is most likely to have created the document outlining the learning objectives for this course?
A. a marketing coordinator
B. a software developer
C. an instructional designer
D. a videographer
7. Louisa is starting a new job where she'll be interacting with many senior managers. what is one communication "don't" she'll want to be sure to avoid?
A. turning off her cell phone ringer
B. showing up for meetings on time
C. putting her phone on vibrate
D. taking a phone call during a meeting
8. As salma listen to various speakers at her staff meeting giving their reports, she filters the sounds she hears into useful and useless categories. what sounds would she consider the most useful?
A. a colleague asking what time the meeting would be over
B. her manager talking about year-end bonuses
C. her manager clearing his throat
D. the text alert on her coworker's phone
9. Dwight is an art history major, but he is attending a seminar on quantum physics with his roommate. what part of listening would he have the most trouble with at the seminar?
A. responding
B. broadening
C. hearing
D. comprehending
10. Ye is a marketing coordinator for a financial advisory company. what communication task is he most likely responsible for?
A. writing a course plan for a financial literacy class
B. creating a content plan for the company's blog
C. contacting local reporters about the company's new CEO
D. counseling clients about their investment planning