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When workers focus on rules and regulations rather than the goals and services of an organization. this is known as?

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when employees pay more attention to rules and regulations than the objectives and services of a business this is known as "Ritualism"

What is Ritualism?

The strain theory of Robert Merton is the foundation of ritualism. He asserts that social tension results from an unequal distribution of resources among society's members in order to uphold cultural norms and objectives. Merton provided five responses that people use to adapt to the structure of the society, including conformity (which is to accept the cultural goals and values and use institutionalized means to achieve them), innovation, and alternative means of achieving goals when one lacks the resources to do so (this is to accept the cultural goals and values however no using the institutionalized means to achieve them),

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