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when netflix determined that the lifestyle needs of its customers called for more convenient methods to receive entertainment, it implemented a business model that led to a reduction in the company’s labor costs. the company then passed those savings on to consumers. in comparison, blockbuster video stores did not pay enough attention to competitor movements, permitting netflix to quickly capture this market share and as a result, blockbuster shuttered its doors. which external environment probably had the least effect on netflix's success?

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