Source: https://www.investcapetown.com/va-waterfront-introduces-comfort-and-convenience-to-your-shopping-experience/

Answer ALL questions in this section.
QUESTION 1 [20 MARKS]
Briefly explain ANY TWO (2) benefits that you think could be associated with V&A Waterfront click-and-collect service
innovation. Refer to the Value Chain Model of a business organisation and discuss the contribution of technology in each of
the NINE (9) activities.
QUESTION 2 [20 MARKS]
With reference to the business environment of V&A Waterfront, critically discuss how the organisation may apply the
Transaction Processing Cycle to meet their clients’ needs through a click-and-collect service initiative and highlight the
fundamental social responsibility issues associated with the information age.
QUESTION 3 [20 MARKS]
To enlighten the management team of V&A Waterfront on the significance of possessing relevant skills to excel in their
positions, critically evaluate the fundamental managerial skills required at different managerial levels. Apply practical
examples to strengthen your answer.
QUESTION 4 [20 MARKS]
Educate staff and management of V&A Waterfront on different dynamics in Operations Management, by providing an
evaluation of new trends in operations management and debate the differences between goods and services to enhance
their understanding of operations in their line of business.
QUESTION 5 [20 MARKS]
In the capacity of the newly appointed Human Resources Manager at V&A Waterfront, explain the appropriate Human
Resource Retention functions that you may implement to make your most experienced and competent staff want to stay
and grow with the company. Make use of appropriate examples to strengthen your answer.