Hernando’s restaurant maintains its five-star rating by focusing on all aspects of service quality. When employees are trained to accurately answer questions about the menu and give a realistic wait time, what service characteristic is the restaurant focusing on?.

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02-11-2022
Business

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Hernando’s restaurant maintains its five-star rating by focusing on all aspects of service quality. When employees are trained to accurately answer questions about the menu and give a realistic wait time, what service characteristic is the restaurant focusing on?.

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