aoife was excited about living in a residence hall, but she had never shared a room with anyone. on move-in day, aoife met her new roommate, lena. it was immediately obvious that the two new students did not share a common idea of how their room would look. lena put her furniture and belongings all over the room and ignored aoife's passive-aggressive comments and disgruntled looks. finally, aoife blew up at lena and intentionally broke one of her picture frames. she then called her mother and begged her to call the director of residence life. based on this situation, which two emotional intelligence competencies does aoife need to work on the most?