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Question 2 (8 point) Match the scenario with the emotional intelligence concept:

Juan receives exciting news
on his lunch break. He
steps outside to do a little
"happy dance" then takes a
breath to calm himself so
he is able to return to his
shift and focus on his work.

Patricia is in the waiting
room at her physician's
office. She's anxiously
clicking a pen as she waits.
She suddenly realizes it's
probably a bit annoying to
everyone else who is also
waiting.

Gwen is an excellent
manager. She makes
everyone on her team feel
valued and that they
are welcome to reach out
to her about concerns at
any time.

Alfonso is great at reading
the room. He is always able
to pick up on people's
emotions and handles
tricky situations with others
well.

1. Self-Management
2. Relationship Management
3. Self-Awareness
4. Social Awareness

Sagot :

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