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Sagot :
The correct option here is b that means basic listening sequence consists of 'questions, encouragers, paraphrases, reflection of feeling, and summarizations' skills.
What, how, or could are common openings for open questions. They assist the client in talking more extensively and exploring concerns. Do, is, and are frequently the first words in closed questions, and they produce focused, frequently succinct, responses.
Be cautious when asking questions because they can reveal more specific client difficulties and stories. If there are too many of them, the client can get defensive. The client is given the gist of what was communicated via the paraphrase.
The client may be able to move on to a new topic after checking your listening accuracy with the paraphrasing. This talent requires you to summarize lengthy statements or an entire interview for the customer.
A lot of summaries will incorporate descriptions of actions, ideas, and feelings. This ability is helpful for opening and closing the interview as well as for elaborating on crucial interview events.
To know more about the 'paraphrase' related questions
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