a system of performance measures, including nonfinancial measures, used to assess company and division manager performance is: multiple choice hurdle rate. return on investment. balanced scorecard. residual income.

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04-11-2022
Business

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a system of performance measures, including nonfinancial measures, used to assess company and division manager performance is: multiple choice hurdle rate. return on investment. balanced scorecard. residual income.

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RajeevKumarBag RajeevKumarBag · Answer 1 · 2022-11-09T12:51:43-05:00

In order to evaluate performance, the last three perspectives typically use non-monetary metrics like the number of customer complaints or the number of hours spent training employees.

The objective is to connect non-financial and financial metrics to the strategies and objectives of the business.

What factors combine non-financial performance metrics?

Because it evaluates businesses holistically and incorporates both financial and nonfinancial performance measures, they have recommended the balanced scorecard framework as a performance measurement tool.

Why do businesses employ non-financial performance indicators?

Non-financial performance metrics must be monitored by businesses because they: Contribute to identifying strengths and weaknesses. A non-financial KPI like a feedback survey will show that you excel at customer service but have long wait times before a customer can speak with a representative.

Learn more about nonfinancial measures here:

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