Question 5)

Shawn is in the middle of a heat conversation with a co-worker. The co-worker is very angry because he was told that he can no longer work overtime. Shawn keeps trying to show the co-worker all the advantages of working fewer hours. He suggests that if the co-worker needs extra money, he could pick up a high-paying shift at the local prison. This is an example of ____.

A) a good communication strategy because Shawn is trying to side with the co-worker
B) a bad communication strategy because Shawn is not acknowledging that the co-worker is upset
C) a bad communication strategy because Shawn is trying to put an end to the conversation
D) a good communication strategy because Shawn is trying to move from the negative to the positive

The correct answer is : D) a good communication strategy because Shawn is trying to move from the negative to the positive. Moving a negative
conversation to a positive conversation is a good communication strategy. Shawn is trying to focus on a solution to the problem.

Question #8

A physical therapist has become great frineds with a paitient. He has been working toward the patient's recovery after a stroke. The therapist wants to encourage the patient so he often calls her "sweetie". Which statement BEST describes this situation.

A) This is an example of ineffective communication because it is unproffessional to use pet names like "sweetie" or "hon".


These are correct! Edge. 2022​