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Sagot :
True, To show empathy and sensitivity to your receiver, you should always admit responsibility and apologize for the unpleasant news.
To show empathy accept fault and apologize when appropriate without making false promises to yourself or the organization?
Accept blame and apologize when necessary without exposing yourself or the organization to legal liability. Receivers are significantly more inclined to take bad news if you can demonstrate that the decision was fair, impartial, and sensible. A buffer or cushion statement, an explanation, the unfavorable news itself, and a redirecting statement are all required when delivering negative news. Regardless of whether you choose a direct or indirect method, the message should be given clearly and simply, with regard for the receiver and the business. Simultaneously, one of the most important tips for delivering bad news with empathy is to communicate your point clearly.
To know more empathy visit:
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