When irate customers sound threatening and overstate their claims, as a business representative, you should respond by indicating that the customer and his or her claim are irrational.TrueFalse

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05-12-2022
Business

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When irate customers sound threatening and overstate their claims, as a business representative, you should respond by indicating that the customer and his or her claim are irrational.TrueFalse

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charithran8975 charithran8975 · Answer 1 · 2022-12-08T02:09:53-05:00

It is true that when irate customers sound threatening and overstate their claims, as a business representative, you should respond by indicating that the customer and his or her claim are irrational.

An irate customers is a customer who has lost their cool and reached "the point of being obstructive and disrespectful" is a good example of an irritated customer.

The issue that aggravates customers Customers who are irate may be under a lot of stress, struggling at job, dealing with family troubles, or experiencing some other difficulty in life. Perhaps they experienced a failure of your product or service when they already had other issues.

The customer wants you to acknowledge that something happened to upset them as their first priority. You can express sympathy without taking responsibility by saying something like, "I can see you're upset, and I'm so sorry."

Know more about irate customers here:

https://brainly.com/question/26409845

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