1. Which type of communication reinforces conformity rather than critical thinking?
A. Neutrality communication
B. Defensive communication
C. Dependency communication
D. Supportive communication

2.what could the communication barrier of internal noise be described as?
A. Our opinions and biases that influence our message
B. Listening to music while others are speaking
C. Noise that come from machines or music in the background
D. Ringing in the ears that distracts our thoughts

3. How do we minimize communication breakdown in meetings?
A. Ignore what is being said because you have the correct answer
B. Write out grocery list so you don't forget any items
C. Recognize your personal perceptions during the communication process
Do. There is no need to listen to the speake handouts will be given at the end of the meeting

4. Select 3 principles of verbal communication
A. Recognize variations of how spoken language is used across cultures
B. Language does not have rules
C. All language have values
D. Everyone does not speaker a dialect
E. Words do not mean the same thing to all people

5.In this emotional listening style, the heater seeks to provide support and to put themselves in the place of the sender to experience the issue
A. Empathic listening
B. Sympathetic listening
C. Evaluative listening
D. Supportive listening

6. What is the earliest form of listening for a human that occurs when we do not yet understand the actual words used known as?
A. Comprehensive listening
B. Informational listening
C. Biased listening
D. Discriminative listening

7.Which approach would delay the process of communication cross-culturally?
A. High versus low power differences in relationships
B. Individualism versus collectivism
C. Self-management
D. Masculinity versus femininity


8. How would supportive communication improve operational efficiency in a organization?
A. Managers have more time for strategic planning
B. Volume of communication would increase
C. Innovation and sharing of ideas would increase
D. Employees would withhold suggestions

9. Cultural differences can be based on which of the following? Select all that apply
A. Eye Color
B. Sexual orientation
C. Education level
D. Age
E. Religious customs

10. Sandwiched criticism is when criticism is placed between 2 positive statements. Why might this be a poor approach?
A. Sandwiched criticism can cause confusion and send a mixed message
B. Sandwiched criticism places too much emphasis on the positive messages
C. Sandwiched criticism makes the other person hungry
D. Sandwiched criticism comes across as a personal attack