80 Domain It Information Protection Access, Use. Disclosure, Privacy and Security 2.14 Patient mix-up placed Competency Il.1 In the group family practice where you are the administrator for six participating physicians, patients share a waiting room. Patients are called by first name to go to their respective physi. father. Ted Jones, Sr. sees Dr. Morrison. When his name is called, he is placed in an exam room for Dr. Morrison. Twenty minutes later, when Dr. Morrison comes in, they realize he was in the wrong room. He now has to wait another thirty minutes to see the correct physician and is very irate when he leaves. Later that same day, Karen Smith is registered to see Dr. Cole. She steps out to the restroom and the newly hired medical assistant calls for Karen. Karen Maxwell gets up and goes in for her first visit with Dr. Cole and it is not until the medical assistant asks about her response to the medication that was prescribed at the last visit that they realize the patient is not Karen Smith. You recommend that the practice implement a patient verification policy to prevent these types of errors in the future. What criteria would you include in the policy at registration and in the examination room? Resource Dooling. J.. S. Durkin. L. Fernandes, B. Just. S. Kotyk, E. Shakespeare Karl, and K. Westhafer. 2014. Managing the integrity of patient identity in health information exchange (2014 update). Journal of AHIMA 85(5):60-65